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Returns & Refunds

If an item arrives damaged, incorrect or faulty, please contact us as soon as possible with your order number and photos where relevant.

• Contact us before sending any item back so we can provide the correct return instructions.
• Returned goods should be unused, unopened and in resaleable condition unless they are faulty.
• For hygiene and food-safety reasons, some food, drink, personal-care and sealed products cannot be accepted back once opened.
• Approved refunds are returned to the original payment method after the return has been checked.

Your statutory rights are not affected. Business orders may have different cancellation rights from consumer purchases.